Articles

Live from HXD: How Kaiser Permanente is using human centered design to help members understand and improve their emotional health

How Kaiser Permanente is using human centered design to help members understand and improve their emotional health, by were Trina Histon, Scott Heisler, and Aubrey Kraft At Kaiser Permanente there are many patients who are sub-clinical but are feeling distress. They wanted to understand what would be more convenient and provide more options for people,…

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Live from HXD: From Paper to Personal

From Paper to Personal: Partnering with Patients for Condition Management, by Katherine Martinko and Natalie Friedman GetWell network helps people engage patients in their own care. They speak with about 5 million patients each year. They are building a tool for patients and their families to use while in the hospital. It’s personalized, and they…

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Live from HXD: Designing for Systemic Change

Designing for Systemic Change, by Amy Heymans Human-centricity is now table stakes. As a designer, and idealist, making an impact, Amy wants more. We need to shift from sick care to health care. Anxiety and depression are on the rise – especially among adolescents. And health outcomes are impacted by ethnicity. Don’t Get Discouraged It’s easy to…

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How Do You Build Actionable Empathy?

The app Samaritan will tell you the name, and story of a homeless people near you. Created by Jonathan Kumar, it is designed to boost empathy and drive people to see who they’re walking by. Samaritan encourages empathy, which is also the first step in the Design Process. But is it actionable empathy? Will it…

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Think Global, Act Local

What does it mean to think global and act local? I used to think it was a reminder: don’t lose sight of the people around you, in your quest to save the world. But it can also refer to making small changes that have a large effect. Working in healthcare, education, finance, or government can…

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Lead, Or Manage? Why Not Both?

I am far from a process expert. However, it’s time to weigh in on a topic I see popping up in UX publications: leading vs. managing. As per usual, some of my issue is semantical, but I also see value in reducing negativity around the term “manager.” A recent UX Matters article synopsized the difference…

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