Articles

Live from Voice Summit: The Voice Playbook

The Voice Playbook – Your foolproof guide to building best-in-class voice products, by Polina Cherkashyna and Hilary Hayes There aren’t a lot of best practices in place for emerging technologies like Voice. So Polina and Hilary have worked on a Playbook. Their work begins with research to identify the needs, then making the product, releasing…

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Live from VoiceSummit: Internationalizing Your Voice

Internationalizing Your Voice, by Joseph Tyler Joseph is in linguistics. He works at Sensely, where they created a conversational interface to help people connect with insurance and healthcare resources. There’s a “voice mode” and a “text mode”, and they work across multiple countries. So, what goes into internationalization? Translation Translation work costs money! But it’s…

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What is Personalization?

Personalization is one of those words that’s not quite a buzz word… but is also rarely defined. What is personalization? It’s a new technology, it’s an opportunity for better experiences, and it’s hard to do well. Good personalization feels like magic, but it takes a lot of prep work. Simply put, the technology in this…

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Three Steps to Create Personalized Dynamic Content

When terms like “dynamic content” and “personalization” become buzz words, content creators are left with a question: how do we actually create personalized dynamic content? Here are three steps you can take. Each step guarantees you’re building content for your target audience – and not just throwing money at a buzzword. Step One: Define Personalization…

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Accessibility in Design and Content: Webinar

If you’re looking for ways to make your work more accessible, you don’t have to start with development. Accessibility in design and content is an important factor! That’s why my colleague James Christie and I gave a webinar last week on accessibility. The focus of the webinar was accessibility in healthcare, but the skills and…

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Healthcare Writing, John Cage, and Douglas Hofstader

When I’m not thinking about health literacy, I’m typically reading or playing music (not John Cage). I keep an ever-growing list of books to read, and it’s influenced by recommendations from friends, colleagues, and family. Which is how I ended up reading Douglas Hofstader’s book, Godel, Escher, Bach: an Eternal Golden Braid – and connecting…

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How Do You Create a Trustworthy Brand?

How do you create a trustworthy brand? As a content strategist predominantly in the healthcare space, this is something I’ve been exploring for years. It’s a constantly evolving answer. Or, as UX designers love to say (and clients hate to hear), “it depends.” But more and more often, I’m convinced that trustworthy experiences – and…

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