Adventures in Content Strategy
"Either write something worth reading or do something worth writing." Benjamin Franklin
Meaningful Engagement Through Behavior Change Design, by Amy Bucher There is a problem with the phrase “patient engagement”. We’re trying to accomplish our goals – not the patients’ goals. If we’re trying to help people we need to consider who will really get hurt, and who is benefiting. Behavior change design on the other hand, has…
How Kaiser Permanente is using human centered design to help members understand and improve their emotional health, by were Trina Histon, Scott Heisler, and Aubrey Kraft At Kaiser Permanente there are many patients who are sub-clinical but are feeling distress. They wanted to understand what would be more convenient and provide more options for people,…
From Paper to Personal: Partnering with Patients for Condition Management, by Katherine Martinko and Natalie Friedman GetWell network helps people engage patients in their own care. They speak with about 5 million patients each year. They are building a tool for patients and their families to use while in the hospital. It’s personalized, and they…
A Framework for Designing Culturally Competent Care, by Benjamin Tingey Our nation is complex and (wonderfully!) diverse. There are cultures within cultures. Ben works at Innovation Engine at Atrium Health, and they’ve created 4 pillars for a framework of cultural competency. What is Cultural Competency? The ability of systems to provide care to patients with…
What the Healthcare Industry Can Learn from Fish and Transition Design, by Cheryl Dahle Cheryl works in the fishing industry. They found out that fish are being mislabeled, so they went to 8 locations to watch people sell fish, to understand the system. Demand bullies supply (people have to lie about what fish they have…
Designing Everyday Life to be Healthier, by Steve Downs The US has the lowest life expectancy but the highest health expenditure, compared to many other 1st world countries. We are also not even in the top 40 countries of lowest age-related disease burden. (We’re #53, in the 2017 Global Burden of Disease Study.) Being Healthy…
Designing for Systemic Change, by Amy Heymans Human-centricity is now table stakes. As a designer, and idealist, making an impact, Amy wants more. We need to shift from sick care to health care. Anxiety and depression are on the rise – especially among adolescents. And health outcomes are impacted by ethnicity. Don’t Get Discouraged It’s easy to…
The app Samaritan will tell you the name, and story of a homeless people near you. Created by Jonathan Kumar, it is designed to boost empathy and drive people to see who they’re walking by. Samaritan encourages empathy, which is also the first step in the Design Process. But is it actionable empathy? Will it…
What does it mean to think global and act local? I used to think it was a reminder: don’t lose sight of the people around you, in your quest to save the world. But it can also refer to making small changes that have a large effect. Working in healthcare, education, finance, or government can…
I am far from a process expert. However, it’s time to weigh in on a topic I see popping up in UX publications: leading vs. managing. As per usual, some of my issue is semantical, but I also see value in reducing negativity around the term “manager.” A recent UX Matters article synopsized the difference…
