Articles

How Do You Build Actionable Empathy?

The app Samaritan will tell you the name, and story of a homeless people near you. Created by Jonathan Kumar, it is designed to boost empathy and drive people to see who they’re walking by. Samaritan encourages empathy, which is also the first step in the Design Process. But is it actionable empathy? Will it…

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Think Global, Act Local

What does it mean to think global and act local? I used to think it was a reminder: don’t lose sight of the people around you, in your quest to save the world. But it can also refer to making small changes that have a large effect. Working in healthcare, education, finance, or government can…

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Lead, Or Manage? Why Not Both?

I am far from a process expert. However, it’s time to weigh in on a topic I see popping up in UX publications: leading vs. managing. As per usual, some of my issue is semantical, but I also see value in reducing negativity around the term “manager.” A recent UX Matters article synopsized the difference…

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Ethical Action Requires Room to Grow

Lately, it’s trendy to pull up a tweet from a year, five years, or ten years ago showing that someone (an actor, politician, etc) who has reversed their position on a topic is now a hypocrite. I want to hold people accountable for their words and actions. However, I’m worried about this particular method of…

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Thorny Problems in Mental Health and Well-Being

I’ve said it before, and I’ll happily say it again: nothing inspires me more than a day spent with passionate, invested people. This time, I was inspired by ILN West Coast. The ILN sponsored this one-day meeting with healthcare organizations. The topic: thorny problems in mental health. There are plenty of challenges in mental health….

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Accessible, Inclusive, and Ethical Design

What’s the difference between accessible, inclusive, and ethical design? It’s easy to use the three terms interchangeably. But they’re not the same. And while some designers may disagree on the details, it’s important to understand the broad distinctions. Accessible Design Accessible design is the creation of products or interfaces so that people with disabilities can…

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What is an Omnichannel Experience?

After three days soaking in the brilliance of Noz Urbina, Lisa Welchman, Rahel Anne Bailie, Mike Atherton, and so many other brilliant people at the premier OmnichannelX conference last week in Amsterdam, I finally have an answer to the question we all set out to answer: what is an omnichannel experience? What the Experts Said…

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Live from OmnichannelX: Solving the global content challenge

Solving the global content challenge, by Jonathan Whiteside 75% of customers expect a consistent and relevant experience no matter where they engage, regardless of what: Channels Brands Territories Now throw in globalization. It needs to be intelligent, automated, engaging, personal, and also local. Make Content a Digital Supply Chain Manufacture something, ship it to the…

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