In the past few weeks, I’ve given talks on Behavior Change and on Mental Health. Take a look at the slides, below!
Content Modeling: Make Content Smarter, by Angus Gordon
Take a look at the Facebook fields for creating an account. There are fields, one for each content piece. This is different from if they just provided a giant field for everything. If they did that, they would still collect the information, but it would be far harder for them to then use that information to deliver content related to your users, connect you to other similar users, know when your birthday is, etc.
All those things are structured content.
10 things I learned in 10 years as a Content Strategist, by Rachel Lovinger
What’s your (business) problem?: Selling content strategy into your organisation, by Rahel Anne Bailie
If you’re not doing something for profit, it’s just a hobby. This is a main goal or businesses: to make money.
Speak their language:
It’s not a technology problem, by Leisa Reichelt
Leisa works in government. It can feel like being a thousand monkeys on typewriters, but it’s for a good purpose.
“Be clear about what you’re doing. The reason is unlikely to be ‘transformation.’” -Kate Tarling
“Far too many people claim they’re doing ‘transformation’ when they’re merely doing the same things faster/cheaper.” -Dr. Jerry Fishenden
Doing the same thing faster/cheaper isn’t a bad thing. But it isn’t transformation. It’s possible that no government is doing transformation. It gets blocked, because business and IT would have to be aligned on the priorities. Transformation is way too much work for those two groups.
Real transformation is risky. Changing institutions is disruptive. It could result in people not getting paid, not being able to take care of their kids, etc. The risks when working in government are HUGE. So it’s valid that gov’t groups as: “why would we do this to ourselves?” Continue Reading
Content as Connection, by Hilary Marsh
Our organizations are in the content business, but we don’t necessarily know that that’s what we do. We create content all day, no matter what we’re doing. The content we produce might show up in the world in ways we’re not expecting.
We want our content to make a direct connection, and help us take action.
Content is the way our work is manifested in the world. Everything your organization does is your content – not just marketing, not just purposeful storytelling. Content is the way our organizations connect with our audiences. We need to help make sure the content doesn’t look half-baked.
The better we can show the relationship and the value of what we do, the better off we’re going to be. The question to ask is not “what do we have that they want” but instead “what are they looking for, that we have?” Continue Reading
Opening Keynote, by Kristina Halvorson
We come to content strategy from many different paths, but we do have some things in common.
Kristina began in 2004. She was a web copywriter, and she remembers watching her first usability test and seeing people interacting with, using, looking for content. This is when people would do content last, with no budget, after doing everything else.
“It’s not that I can’t crank out content, but I have questions.” Continue Reading
Personalization Strategies for Better User Experiences, by Brent Bice
Personalization is about relevance. Finding content that you know about and they need. Personalization is about providing the right content at the right time (when they need it). It’s about optimizing a digital experience for that user, and cutting through the clutter and the noise.
It’s not new – it’s been around since back in MyYahoo. But now the internet is faster, content is easier to produce, we have Twitter, video, audio files all coming into play. All of these solutions are now starting to talk to each other, so it’s much easier to take all this data and organize it in a way that is more useful. Continue Reading
Accessibility is Not Enough, by Bobby Brooks and Jessica Looney
The speakers both work with Knowbility, a web accessibility nonprofit. They’re going to do something more in-depth than a 101. Instead, going over a few common accessibility challenges, and then ways to validate and test.
One that people can use regardless of abilities/disabilities. Some people feel it’s about checking in on guidelines at the end. But the spirit is more about incorporating accessibility from the beginning, not tacking on a ramp at the end.
For example, one common thing in brand guidelines is to say “these are our colors.” But if those aren’t accessible (not enough contrast) we need to take a step back and consider ways to accomplish accessibility. Continue Reading
Form Follows Me, by Mark Rolston
Mark runs a product design consultancy, Argo Design. They do both products and conceptual work. Used to work at Frog. He’s been in the industry since 1994, and he’s seen a lot of change. Computing is driving rapid and fundamental change in society. iPhone is about to turn 10yrs old! That was the first time a computer really became mobile – part of the rest of life. Since then it’s been getting more connected, and cheaper.
The design of a hammer is manifest. It’s clear from the shape/form what it does. Similarly, the design of a home screen shows what it can do. But a lot of what is becoming important to how design behaves is becoming more like an iceberg – most of it is underwater.
The line is blurring between it (object) and she (person). What is the Amazon Echo? Is it a thing, or is it Alexa? How do we know what the Echo does? The software isn’t even present in the thing you see. Continue Reading