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Accessible Design in 20 Minutes

Looking for a quick-n-dirty guide to accessible design in 20 minutes? I gave this talk to my team as an intro, and I’m happy to share it. It’s full of tips and tricks. Accessible Design and Content in 20 Minutes from Marli Mesibov Looking for More on Accessible Design? Here’s a more detailed article on…

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UX in Civic Design

I know very little about UX in civic design. The day after an election, or a caucus (like yesterday’s), I rely on more knowledgable civic design folk. People like Dana Chisnell and Andrew Maier educate me. As Dana says, “every day is a civics lesson.” As we await the results of yesterday’s Iowa caucus, it’s…

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Healthcare Emotions Don’t Ease with Knowledge

As a a healthcare writer I often tell people how complex healthcare emotions are. And I write about how friends and family members can help patients through the complexity. But this week I was that friend/family member, and my knowledge didn’t help. What do we tell people, and why isn’t it enough to manage the…

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10 Great Ways to Start a Presentation

When I saw the title “10 Terrible Ways to Start a Presentation” I was hooked. It’s a good headline. And when I read the article, it delivered. Those are, indeed, bad ways to start a presentation. But there were no suggestions of what to do. I realized what I really wanted: 10 great ways to…

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Books I Read in 2019

2019 was a year of “should reads”. As you might expect, most of the books a person is told to read end up disappointing. Eat and Run, though a “must read” for runners, did not inspire me. A Heartbreaking Work of Staggering Genius and Ragtime (both read with my book club) may be great books,…

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2019 Accomplishments

The end of the calendar year is a good time for reflection. This year I’ve taken on a few initiatives (and furthered some ongoing goals). Here’s how I’m feeling about my professional and personal 2019 accomplishments. Professional Work: Expanding Content Communications I love content strategy because I love communication. Written or verbal, through gestures or…

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CEOs Don’t Care About Content

Hilary Marsh recently interviewed four CEOs to understand how they evaluate content strategy success. One of her final takeaways was this: Content is something all CEOs should care about. Hilary Marsh, How Does Your CEO Know Your Content Strategy Is Successful? While I agree with Hilary, I’m not optimistic about CEOs caring about content. CEOs…

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Women’s Healthcare and Mary Cain

When I first read Mary Cain’s story of disordered eating, encouraged by her coach, I was sad. But I wasn’t horrified, because I wasn’t surprised. In fact, I was a little relieved to find that an amazing runner like Mary struggled with some of the same challenges I did. The more I follow Mary’s story,…

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Instacart’s Poor UX: a Case Study

When we talk about creating a good user experience people like to throw around the term “delight.” And delight is a great idea. I’m all for delighting people. But, as with so many things, it is easier said than done. It’s impossible to delight without first being reliable. Instacart‘s poor UX is a great example….

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