Systemic Healthcare Change from Within

Every year the Health Experience Design conference brings together patients and providers, health systems and health insurers, designers and developers. We meet to discuss the state of healthcare. At the same time, we explore ways to improve the experience. This year the theme was systemic healthcare change – and I’ve rarely been more inspired. What…

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Ethical Action Requires Room to Grow

Lately, it’s trendy to pull up a tweet from a year, five years, or ten years ago showing that someone (an actor, politician, etc) who has reversed their position on a topic is now a hypocrite. I want to hold people accountable for their words and actions. However, I’m worried about this particular method of…

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Thorny Problems in Mental Health and Well-Being

I’ve said it before, and I’ll happily say it again: nothing inspires me more than a day spent with passionate, invested people. This time, I was inspired by ILN West Coast. The ILN sponsored this one-day meeting with healthcare organizations. The topic: thorny problems in mental health. There are plenty of challenges in mental health….

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Accessible, Inclusive, and Ethical Design

What’s the difference between accessible, inclusive, and ethical design? It’s easy to use the three terms interchangeably. But they’re not the same. And while some designers may disagree on the details, it’s important to understand the broad distinctions. Accessible Design Accessible design is the creation of products or interfaces so that people with disabilities can…

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What is an Omnichannel Experience?

After three days soaking in the brilliance of Noz Urbina, Lisa Welchman, Rahel Anne Bailie, Mike Atherton, and so many other brilliant people at the premier OmnichannelX conference last week in Amsterdam, I finally have an answer to the question we all set out to answer: what is an omnichannel experience? What the Experts Said…

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Conversational Interfaces: How is Alexa Different from a Chatbot?

Conversational interfaces. What are they?¬†Phillip Hunter (Pulse Lab)¬†focused on AI in his Confab talk. But a conversational interface goes far beyond artificial intelligence (AI) and Natural Language Processing (NLP) (though NLP can certainly help!). There are AI assistants, chatbots, and even simple conversation-based UX writing. How do they differ? Did you find this article useful?…

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Do You Need a Website?

How important is your unique website to your content marketing efforts? It turns out, it may not be important at all. You may not need a website. And maybe it doesn’t matter if you have a unique URL! It’s a whole new world. Your URL, Your Site, Your Content When you think of your site…

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