Books I Read in 2022

Here we are again! 2022 involved a lot of fun fantasy/sci-fi books (23, to be specific), compared to only 6 nonfiction. As always, most of these were recommended by friends and coworkers. I’m always up for a book recommendation! How did this year’s books compare? Here are the highlights and lowlights: No one-star books this…

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Accept Bias and Learn

Yesterday I gave a talk at Omnichannel X about Bias in AI. I always learn a lot when I research talks, and this was no exception. But one of the key takeaways for me was how important it is to forgive ourselves for what we don’t know. We must accept our bias, and learn from…

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Recommended Reading: The Health Gap

About a year ago a coworker recommended I read The Health Gap, by Michael Marmot. It sounded interesting, but lingered on my “to read” list, until a few weeks ago. And now, wow. I recommend some books because they offer new and different information. Not this one. I recommend The Health Gap because Marmot says…

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Live from HXD: Designing Friction-free Experiences with Service Design

Designing Friction-free Experiences with Service Design, by Jon Robinson In a 2019 survey, consumer experience was named the #1 challenge faced by healthcare leaders. They defined consumer experience as: “understanding, addressing, and assuring that all consumer interactions and outcomes are easy, convenient, timely, streamlined, and cohesive.” Then there was Covid. Of course that makes things…

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Live from HXD: Redesigning Discharge Planning for Value-Based Care

Redesigning Discharge Planning for Value-Based Care: Lessons Learned from Deploying a Novel Decision Support System and Workflow to Optimize Care Transitions, by Anant Vasudevan Care transitions require complex coordination. Suboptimal care coordination results in subpar quality and higher costs. With value-based care there’s an incentive for robust care coordination. With a new tool that identifies…

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Live from HXD: From One-to-One to Many-to-Many

From One-to-One to Many-to-Many, by Danielle Hicks Value based care means caring about outcomes. How can we move from a one-to-one ecosystem to an ecosystem with tools that can do many things? Traditional, encounter-based model of care This model is a bit limited. Patient goes to a provider. The Medical assistant shows the patient to…

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