Recommended Reading: The Health Gap

About a year ago a coworker recommended I read The Health Gap, by Michael Marmot. It sounded interesting, but lingered on my “to read” list, until a few weeks ago. And now, wow. I recommend some books because they offer new and different information. Not this one. I recommend The Health Gap because Marmot says…

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Live from HXD: Designing Friction-free Experiences with Service Design

Designing Friction-free Experiences with Service Design, by Jon Robinson In a 2019 survey, consumer experience was named the #1 challenge faced by healthcare leaders. They defined consumer experience as: “understanding, addressing, and assuring that all consumer interactions and outcomes are easy, convenient, timely, streamlined, and cohesive.” Then there was Covid. Of course that makes things…

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Live from HXD: Redesigning Discharge Planning for Value-Based Care

Redesigning Discharge Planning for Value-Based Care: Lessons Learned from Deploying a Novel Decision Support System and Workflow to Optimize Care Transitions, by Anant Vasudevan Care transitions require complex coordination. Suboptimal care coordination results in subpar quality and higher costs. With value-based care there’s an incentive for robust care coordination. With a new tool that identifies…

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Live from HXD: From One-to-One to Many-to-Many

From One-to-One to Many-to-Many, by Danielle Hicks Value based care means caring about outcomes. How can we move from a one-to-one ecosystem to an ecosystem with tools that can do many things? Traditional, encounter-based model of care This model is a bit limited. Patient goes to a provider. The Medical assistant shows the patient to…

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Live from HXD: Human-Centered AI

Human-Centered AI: Ensuring Human Control, Enhancing Human Performance, by Ben Shneiderman When you move to automation you lose some of human control… right? Not necessarily, if you have human-centered AI. Human control can be low or high, and computer automation can be low or high. For example, a bicycle has human control, and low computer…

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