Personalization in Healthcare

Personalization in healthcare is one of the most important areas a UX person can focus. Why? It’s possible that healthcare is both the area where we are the most the same, and the most different. Everyone has a pulse. But each pulse beats at a slightly different rate. What’s more, while a lower pulse is…

Continue Reading

Misconceptions of AI

When I read Automating Inequality I thought about the many misconceptions of AI (artificial intelligence). Many companies market AI, machine learning, and digital in general as “magic”. But that’s not a helpful way to think about work. When we think of it as “magic” we forget that it’s nuanced. More importantly, we forget that we…

Continue Reading

Algorithms Inherit Human Intentions

How do you make a digital tool better? Start with the manual work. Digital tools and algorithms can make manual processes better, but only if our manual processes improve as well. All algorithms inherit human intentions. And without conscious effort, algorithms inherit human bias. Is tech moving too fast? There are two seemingly opposing statements…

Continue Reading

The (Lack of) Vaccination Content Strategy

In January I wrote about how a solid content strategy could really help improve vaccination numbers. There didn’t appear to be a vaccination content strategy, just as there hadn’t been a Covid content strategy. At the time, I quoted the New York Times’ morning newsletter (aptly titled The Morning), which was voicing concerns over vaccine…

Continue Reading