Books I Read in 2020

Back at the end of 2019 I thought to myself “I’ve read a lot of difficult, complex books. In 2020 I just want to read fun books!” Then March happened. I actually couldn’t read at all for a few weeks, and when I started reading again I could barely focus on Star Wars books, let…

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Are Robots Sexist? No, Humans Are.

In 2019 the UN released a report showing gender bias in AI. 71% more targeted awful things said to female assistants than not. In other words, the robots were sexist. But are robots really sexist? Of course not. Robots are products, and they do what their builders (consciously or unconsciously) tell them to do. Why…

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Sensitivity Editing in UX Writing

In a recent webinar I learned how sensitivity editors review fiction books. I found myself wondering: as part of inclusive UX, how might we incorporate cultural sensitivity editing? Inclusivity is a broad term. It means making sure that a device or content or system works for everyone. Specifically, people who are often excluded or marginalized….

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How to Be a Content Therapist

I sometimes hear a content strategist joke about being a “content therapist”. But it’s not so far off! Most of content strategy isn’t about writing. It’s about listening. In a way, we are (unlicensed) therapists. Content therapists! In other words, we need to understand how people feel in order to communicate with them. How we…

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How to Handle Content Debt

As we approach the end of the year, many organizations are having their annual conversation around design freezes and technical debt. This year I found myself wondering: why don’t we have end-of-year freezes to spend time on content debt? What is “Debt”? Technical debt typically refers to work that piles up and never has a…

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Live from Button: Collaborating with Overthinkers

Collaborating with Overthinkers, by Meredith Arthur It’s easy to hear feedback and think “I don’t know what I’m doing.” Meredith has ideas for how to avoid overthinking. How to Recognize Overthinking People pleasing. Perfectionism. These are blockers to good work. They come from overthinking. In yourself, you may recognize overthinking in these symptoms: Physical symptoms…

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