Why is “In Progress” a Dirty Word for Stakeholders?

Picture this: you’ve hired a design team. You come to a meeting, ready to see the latest designs. But when they’re presented, you start noticing typos… things you asked to be changed last time you saw them… small problems, but problems nonetheless. You’re frustrated and lose confidence in the designer. Now picture this: you’re a…

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Marvel Comics and the Future of UI

I’m catching up on Agents of Shield, and (not a spoiler) there’s a robot (technically an Android, as she looks human) ¬†in a recent Season 4 episode. She’s a nearly-perfect humanesque Android, and her creator pronounces she has come “through the Uncanny Valley and out the other side!” She’s any techie’s dream creation – ideally,…

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What is the Purpose of Design?

There is no purpose to design. It’s a trick question, see, because¬†design is a tool. It’s a process, an action. When we ask “what’s the purpose of design?” we might as well ask “what’s the purpose of creating?” The answer is tautological: the purpose of creating is to create. But really, we’re not asking the…

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UX Kitteh… Revisited

It’s been three years since UX Kitteh made us laugh, and cry, and feel understood in the UX world. I was recently revisiting my own UX Kitteh contributions, and realized that I now own kittehs of my own. So I can create UX Kittehs based off their actions! Here they are, Nikki and Sim, putting…

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Journey Maps for Content Strategy

Journey maps are a key component of building a strategy. But when we talk about “strategy” it can mean a lot of different things: Creating a set of plans for creating and promoting content over time Setting up a plan for a content migration and content governance Defining the content touch points for a user’s…

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Should We Create Video Content?

Following a handful of stakeholder meetings, one of my coworkers recently gave me a heads up that we should concentrate our content creation around video. I was a little surprised to hear that, since we hadn’t spoken to end-users yet. As we discussed the situation, it became clear that there were three main reasons the…

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